View Our Website View All Jobs

Client Support Administrator

KPA's Vision:
Better Workplace
Better Workforce
Better World

KPA's Mission: We make workplaces safe and productive by delivering compliance and workforce management solutions onsite, online, and on-call.

Would you like to collaborate with clients to implement Risk Management best practices and software that will transform how they manage safety, compliance, and employee training? Are you comfortable helping clients learn more about their software, troubleshooting software and hardware issues, and conveying a sense of urgency and service while doing it? Can you manage multiple client support requests and prioritize a variety of projects? Does “never a dull moment” describe your perfect work environment? Then join KPA as a Client Success Specialist.

Position Description: KPA provides risk management software, coupled with expert advice for management and compliance. The Client Success Specialist role is defined broadly and includes answering a wide range of client support calls via email or phone and proactive client satisfaction monitoring. The Client Success Specialist is a key player in our support model to ensure that client satisfaction and confidence in the KPA Risk Management program is at or above departmental goals.

Experience:

  • Minimum of 1-2 years of experience working in technical support/call center environment, preferably for a business applications software publisher
  • Familiarity with the insurance industry a plus

Education

  • Bachelor’s degree strongly preferred
  • High School diploma required
  • Microsoft Office suite proficiency required

Success Criteria:

  • Comfort and strong ability to learn new computer software programs
  • Expert ability to effectively collaborate with individuals at all levels of an organization
  • Comfortable presenting and training on-line to clients
  • Superior written and oral communication skills
  • Confidence to be perceived by our customers as both a technical product expert and a knowledgeable, responsive business partner
  • Demonstrated ability to simultaneously manage and effectively execute multiple projects
  • Ability to remain calm, cool and collected in the face of upset clients
  • Timely, accurate and solution-oriented client orientation
  • Strong attention to detail, self-motivated, and positive service orientation
  • Imitative and ability to self-start
  • Desire for continuous self-improvement and professional development
  • Analytical and system-based approach to problem-solving with the ability to achieve results despite ambiguity; ability to investigate and troubleshoot
  • Ability to thrive, not just survive, in a hectic, deadline driven environment as a member of a high-performance team
  • Proven ability to deliver complex information in a simple and logical manner, adapting communication style to audience
  • Exhibits KPA’s core values

Position Details: This position reports to the Manager of RMC Operations, and is a full-time, non-exempt position.

Location: KPA's fully staffed satellite office in Lake Oswego, OR.

Company: KPA LLC (www.kpaonline.com), based in Lafayette, CO was founded in 1986. KPA is a private equity-backed, highly profitable company with over 6,800 clients across North America. KPA delivers Environmental Health & Safety, Risk Management, HR Management, and Sales & Finance Compliance programs. These effective solutions help clients achieve regulatory compliance, control risk, protect their assets, and effectively manage people through a combination of intuitive software, interactive training, and onsite compliance audit services. KPA’s clients can be found in the automotive dealership, insurance broker, light industrial, warehouse and distribution food and beverage, and manufacturing industries.

KPA’s majority investor is the private equity firm, CIVC Partners, which has been very successful, partnering with management teams in high growth organizations. KPA has the advantage of 30 years of successive profitability while having the backing of strong investors to create an entrepreneurial atmosphere built for growth.

KPA has a major focus on core values and company culture to attract, retain and engage its 200 outstanding teammates which, in turn, drives our industry-leading 95% client retention.

KPA is known as the “trusted partner” with best-in-class professional consulting to complement its premium SaaS solutions, providing high value to its clients and in turn, driving unparalleled client retention.

Job Type: Full-time

Required experience:

Customer Service: 3 years

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

150
To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race
Veteran/Disability status